Crafting an XaaS customer success strategy that drives growth

Any job search platform these days will show there are thousands of customer success (CS) positions waiting to be filled. According to research by Gainsight, a customer success software platform, “companies that invest 10% or more of their revenue into the CS function have the highest net recurri

6 ways to make sure your startup is using the right GTM model

In times of (capital) abundance, startups can afford to overbuild their sales teams, hire the wrong sales leaders and invest resources in sales strategies that don't pay off. It's not a good idea, obviously, but exuberance reigns and funding will flow. But in times of hardship, when belts a

A Gen Z VC speaks up: Why Gen Z VCs are trash

In the eternal words of Kanye Omari West: “Scoop-diddy-whoop, Whoop-di-scoop-di-poop, Poop-di-scoopty.” Now that we have that out of the way, let's get to the meat. Objectively speaking, and much to my chagrin, I'm a Gen Z. Pew Research defines Gen Z as anyone born after 1996, and, bein

Garry Tan is the next president and CEO of Y Combinator

Initialized Capital founder Garry Tan will become president and CEO of Y Combinator next year, the two organizations announced today. Tan will be taking over the role from Geoff Ralston, who has been with YC since 2011. Ralston did not say what's next for him, only writing: “I am leaving YC,

Kli Capital transitions from family office to institutional VC for $50 million Fund III

When Elias Davis joined Kli Capital in 2018 it was your average family office headed up by a former tech entrepreneur looking to opportunistically back a new fleet of founders. Kli, launched by dot-com darling Ice.com founder Shmuel Gniwisch, had been cutting checks for two years when Davis arrived

How to communicate with your crypto community when things aren't going well

The crypto bear market shows no signs of letting up, and it has already taken its pound of flesh from more than a few emerging web3 and crypto projects, not counting the ones it has killed altogether. With no clear indication of a meaningful rebound on the horizon just yet, web3 companies that have

Hackers access DoorDash data, T-Mobile teams up with SpaceX, and eBay buys TCGplayer

Hello, hello! We’re back with another edition of Week in Review, the newsletter where we quickly break down the top stories to hit TC in the last seven days. Want it in your inbox? Sign up here. Our most read story this week was about Stable Diffusion, a “new open source AI image genera

Checking in on China's venture scene as Q3 rolls along

China's economy is going through it. From near-zero growth in the second quarter and abandoned economic targets to continued COVID-19 lockdowns, a power crunch, a housing crisis, concerns about the strength of its domestic currency, water shortages, high youth unemployment and more, it's a

4 principles private capital firms should follow to win the talent race

Successful private capital firms long ago ditched their spreadsheets and moved to digital tools for accounting and other middle-office tasks as part of a larger trend toward improving efficiencies, controls and operational transparency. But there's one function desperately in need of the same m

Korean eyewear brand Gentle Monster jazzes up China's AR startup Nreal with $15M funding

Augmented reality headsets have been around for years, but none of the market players has really expanded beyond the techy demographic and broken into the mainstream. An AR startup hopes to change that by partnering with an eyewear fashion brand. Nreal, the well-funded Chinese AR headset maker that

Ron DeSantis’ proposed ban on ESG investments would be another blow for diverse fund managers

Florida Governor Ron DeSantis is taking aim at ESG investing as part of his ongoing war on things he considers “woke.” While the Florida executive is popular with his base, his work to discredit ESG investing could prove detrimental to the startup investing landscape, especially for div

Instacart clears path to IPO

Instacart’s accelerating growth in 2022 could clear the final brush between it and a public offering, providing the technology and startup market with something akin to a countdown to the U.S. IPO window being kicked open by a major unicorn. The foodstuff delivery service has expanded its off

Deposits banks $5M for its plug-and-play approach to financial product creation

More companies are adding payments and other financial features to their offerings; however, this often requires technical expertise that some don't have. Enter Deposits, a Dallas-based finance startup offering a cloud-based, plug-and-play feature to simplify the implementation of digital banki

ConverseNow expands its drive-thru ordering tech as it bags another $10M

Some fast-food drive-thru experiences were immortalized by Joe Pesci in “Lethal Weapon 2” (expletives and all) when he basically said you never get a correct order. Fast-forward to today, and the technology is still a bit lacking, and any number of situations, from people talking in the backgro